MEDRAD Returned Goods Authorization (RGA) Policy

CONSUMABLE PARTS

Full Credit less a 15% restocking fee will be extended provided the goods (excluding IC Chips, Software, Transistors, Diodes, Resistors, Capacitors, LED's, Light Bulbs, Lamps, Micro Switches, Motors and Replays) are received within 30 days from date of original shipment.

EXCHANGE PARTS

Full Credit less a 15% restocking fee will be extended on unopened packages, provided the parts are in proper condition for restocking and are received within 30-days from date of original shipment.

Full Credit less a 50% restocking fee will be charged for all opened packages provided the goods are received within 30 days from date or original shipment.

CUSTOMER MUST PROVIDE THE FOLLOWING TO RECEIVE PROPER CREDIT

1. Return Goods Authorization Number (RGA) - Obtained by calling MEDRAD Customer Support at 1-800-MEDRAD-S
2. Customer Number
3. Quantity to be returned
4. Lot/Serial Number
5. Customer Purchase Order, Sales Order Number or Invoice Number
6. Reason for Return

RETURN SHIPPING

Transportation charges are to be assumed by the customer. Returns should be insured as MEDRAD will not be responsible for loss or damage in transit.*
Please mail directly to: MEDRAD, Inc., One Medrad Drive, Indianola, PA 15051

*Note: MEDRAD reserves the right to inspect all returns before issuing credit. Damaged or missing items will be deducted from the amount of credit extended. In certain instances, MEDRAD will provide a quotation of the necessary costs to bring certain returned goods up to current factory specifications.